Good to know
Questions guests ask before booking
Arrival times, parking, payment and what is included in a room, gathered in one place. Anything not covered here is answered at reception at any hour of the day.
- What are the check-in and check-out times?
- Check-in runs from 2:30 PM to 10:00 PM and check-out from 5:00 AM to 11:00 AM. The front desk is staffed 24 hours a day, so questions outside those hours are still answered.
- Is parking free, and does it need to be reserved?
- Parking is free, private and on site, with a parking garage and accessible spaces, and no reservation is needed. Guests can arrive at whatever hour the drive finishes and leave the car a few steps from reception for the whole stay.
- Are pets allowed?
- Pets are not allowed at the hotel, so guests travelling with animals will need to make separate arrangements before their stay.
- Can an extra bed be added to a room?
- An extra bed for adults aged 18 and over may be available on request at EUR 30 per person, per night. Availability and conditions apply, and extra-bed charges are separate from the room price. No cribs are available.
- Are children welcome?
- Children of all ages are welcome, and there is no age requirement for check-in. Family rooms and a triple room with a flexible bed configuration are available.
- Which payment methods are accepted?
- The hotel accepts Visa, Mastercard, Maestro, CartaSi and UnionPay credit cards, as well as cash. An invoice can be provided at reception if you need one for a business trip.
- What do the rooms include?
- Every room is soundproofed, heated and air conditioned, with hardwood flooring, a modern private bathroom, work desk, wardrobe, TV, telephone, refrigerator, minibar, electric kettle, free Wi-Fi and a socket near the bed.
- Is there a restaurant?
- The hotel has an on-site bar, which is a place to sit with a drink rather than a restaurant, and no meal service is offered. Guests usually eat in the surrounding district and use the bar for the last part of the evening.
- Which languages does the team speak?
- Staff speak English, Italian and Chinese, so arrival details, parking and room arrangements can be settled in whichever of those languages you are most comfortable using.
- Are the rooms non-smoking, and is the building accessible?
- Rooms are non-smoking. Accessible parking is available on site and upper floors are served by a lift, though some upper floors are reached by stairs only.
- How do cancellation and prepayment work?
- Conditions vary according to accommodation type and booking conditions, and are shown at the booking step along with rates and availability.
- How can I reach the hotel directly?
- Call +39 0574 680097 or write to contact@hotelluxuryprato.com. The hotel is at Via Paronese, 116/10, 59100 Prato PO, Italy.
Next step
Still deciding?
The rooms page sets out each bed configuration, the facilities page lists what is on site, and the gallery shows the hotel as it is.
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